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Tag Archives: body language
Don’t Mess with my Chocolate
Customers Don’t Want to Hear Your Excuses With any business, sometimes things go wrong; a glitch happens, an error. For whatever reason, the customer did not receive the product or service your business said it would provide. Often customers are … Continue reading
Visual Dominates
When it comes to the 3 components of communication – words, tone of voice, and visual; the Visual is the most dominant. Here are 2 facts to consider . . . First, the nerve pathways from the eyes to the … Continue reading