How to Communicate with Diplomacy

How to Communicate with Diplomacyqtipsgraphic_MASTER copy
Master the Moment, before it hits the fan

Feel confident in communicating through stressful situations. Know the steps to create the calm and respectful environment you need, and how to keep it that way. Recognize the Human Factor when it comes to listening. Understand impact and
game changer of Verbal, Vocal, and Visual in communication:

  • Which words are known to trigger emotional responses so you can avoid them
  • What words ensure clarity, have impact, and maintain respectful dialogue
  • How to use your tone to instantly change the dynamics of communication
  • What you didn’t know about body language that will change everything
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