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Category Archives: Articles
When No Means Back-off
When Approaching an Unsuspecting Customer, Recognize when No really Means “Back off Now or You’ll Never See Me Again” No can mean many things when uttered by a customer. Yet when it comes to the unsuspecting customer, be extra careful. … Continue reading
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Tagged communication, customer satisfaction, customer service, diplomacy, relationships, sales person, sales rep
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Women and Dating
Partner Over Passion: Choices Women Make when Dating When it comes to single women over 40 and their search for ‘that special guy’, maybe the good guys do win in the end. I’ve been pondering this of late since 2 … Continue reading
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Tagged chemistry, communication, dating, partner, passion, relationships, woman and dating, women
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Multi-tasking and The Brain
Don’t be a Multi-tasker, be a Solo-Master! Consciously trying to multi-task, being pressured into multi-tasking, or when our immediate focus is distracted with the intent of taking on yet another task simultaneously while . . . be aware. It’s tough … Continue reading
Managing Employee Issues
RE: The Financial Post, June 7th, 2009 Canwest News Service An article titled: “Why Managers Can’t Manage” by Derek Abma. I was sadly not surprised by this article as I read it on the plane from Kelowna to Montreal. I … Continue reading
Don’t Mess with my Chocolate
Customers Don’t Want to Hear Your Excuses With any business, sometimes things go wrong; a glitch happens, an error. For whatever reason, the customer did not receive the product or service your business said it would provide. Often customers are … Continue reading
Customer Service and Serotonin
Did you know that every time you perform a kind or considerate act, it automatically strengthens your immune system? It also stimulates production of serotonin in the brain. And the more serotonin you have, the better you feel. So, being … Continue reading
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Tagged brain, communication, customer service, feeling good, happiness, immune system, increased health, productivity, serotonin, spock, stress, stronger immune systems
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Canadians Dare to be Bold
Happy Canada Day, 2009! Canadian flags are everywhere. Maple leafs proudly displayed on shirts, hats, painted on faces, even the flags on vehicles reserved for hockey teams have now been replaced with the national flag. Parks are filled with music, … Continue reading
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Tagged canada, canada day, canadians dare to be bold, communication, happy canada day, patriotic, relationships
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Visual Dominates
When it comes to the 3 components of communication – words, tone of voice, and visual; the Visual is the most dominant. Here are 2 facts to consider . . . First, the nerve pathways from the eyes to the … Continue reading