Author Archives: Lorna

Conflict Resolution With Different Personality and Communication Styles

Sometimes when people are different, we think they are difficult Differences in personality and communication styles affect communication, misunderstandings, conflict, and stress. By understanding these differences we can have more success in achieving positive outcomes. Sometimes the biggest problem is … Continue reading

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How to Communicate with Diplomacy

How to Communicate with Diplomacy Master the Moment, before it hits the fan Feel confident in communicating through stressful situations. Know the steps to create the calm and respectful environment you need, and how to keep it that way. Recognize … Continue reading

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When No Means Back-off

When Approaching an Unsuspecting Customer, Recognize when No really Means “Back off Now or You’ll Never See Me Again” No can mean many things when uttered by a customer. Yet when it comes to the unsuspecting customer, be extra careful. … Continue reading

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Women and Dating

Partner Over Passion: Choices Women Make when Dating When it comes to single women over 40 and their search for ‘that special guy’, maybe the good guys do win in the end. I’ve been pondering this of late since 2 … Continue reading

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Multi-tasking and The Brain

Don’t be a Multi-tasker, be a Solo-Master! Consciously trying to multi-task, being pressured into multi-tasking, or when our immediate focus is distracted with the intent of taking on yet another task simultaneously while . . . be aware. It’s tough … Continue reading

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Managing Employee Issues

RE: The Financial Post, June 7th, 2009 Canwest News Service An article titled: “Why Managers Can’t Manage” by Derek Abma. I was sadly not surprised by this article as I read it on the plane from Kelowna to Montreal. I … Continue reading

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Don’t Mess with my Chocolate

Customers Don’t Want to Hear Your Excuses With any business, sometimes things go wrong; a glitch happens, an error. For whatever reason, the customer did not receive the product or service your business said it would provide. Often customers are … Continue reading

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Customer Service and Serotonin

Did you know that every time you perform a kind or considerate act, it automatically strengthens your immune system? It also stimulates production of serotonin in the brain. And the more serotonin you have, the better you feel. So, being … Continue reading

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Canadians Dare to be Bold

Happy Canada Day, 2009! Canadian flags are everywhere. Maple leafs proudly displayed on shirts, hats, painted on faces, even the flags on vehicles reserved for hockey teams have now been replaced with the national flag. Parks are filled with music, … Continue reading

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Mealtime Manipulation; Toddlers to Teenagers

Persuading Toddlers to Teenagers to Eat Healthy Food Knowing and wanting your children to eat healthy food is one thing. Getting them to do it is another. As they learn to exert their own will and say ‘no’ in the … Continue reading

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